Refund policy

Refund Eligibility

You may be eligible for a refund if:

• The item is faulty or damaged

• The item is not as described

• You received the incorrect item

In these cases, you are entitled to a refund, replacement, or repair as required under Australian Consumer Law.

Change of Mind

We do not offer refunds for change-of-mind purchases.
For eligible items, we may offer an exchange or store credit at our discretion, provided the item:

• Is returned within 14 days of delivery

• Is unworn, unused, and unwashed

• Has original tags attached

• Is in original condition and packaging

Shipping costs are non-refundable.

Sale Items

Items purchased on sale or marked as final sale are not eligible for refunds unless the item is faulty as defined under Australian Consumer Law.

 How to Request a Refund

To request a refund, please contact us within 7 days of receiving your order and provide:

• Your order number

• A description of the issue

• Clear photos of the item (if applicable)

Email: customercare@fovosclothing.com

Please do not return items without contacting us first.

Refund Processing

Once your return is approved and the item is received and inspected, refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Return Shipping

• Faulty or incorrect items: return shipping costs will be covered by us

• Change-of-mind returns: return shipping costs are the responsibility of the customer

Consumer Rights

This policy does not limit or exclude your rights under the Australian Consumer Law. You are entitled to a refund, replacement, or repair for major faults, and compensation for any other reasonably foreseeable loss or damage.